You Are Welcome To Confidence Refrigeration & Electric Engineering Ltd. নিশ্চিত করছে পণ‍্যের গুণগত মান, উন্নত গ্রাহকসেবা এবং অফিসিয়াল ওয়ারেন্টি সাপোর্ট ✪ আমেরিকান এক্সপ্রেস (AMEX) এবং ইবিএল (EBL) ক্রেডিট কার্ড ব‍্যবহারকারীদের জন‍্য EMI সুবিধা ✪ Corporate Office: 01711-426637 ✪ উত্তরা শাখা: 01872-604670 ✪ confidence থেকে পণ‍্য কিনুন ... সর্বোচ্চ মানের বিক্রয়োত্তর সেবা নিশ্চিত করুন।

COMPANY PROFILE

Shafiqul Islam Khaber

CHAIRMEN

MESSAGE FROM CHAIRMEN

Confidence Refrigerator & Electric Engineering Ltd.  Is a Trusted Name in the Electronics Appliances business with our operation spread all over in Bangladesh. We have grown and increased the peripheral of our business and operations commendably in the last 11 years. In this journey we have earned endless love and more satisfaction than expected satisfied customers.

Confidence Refrigerator & Electric Engineering Ltd. has a persistent and immense urge to supply quality products and serve the customers with utmost professionalism and care at the same time. It is needless to mention that regular improvement of service quality is a must to increase customer satisfaction.

Confidence Refrigerator & Electric Engineering Ltd. believes that and maintains a relentless effort trying to improve the same at all times. Regular technical and sales training’s are conducted to ensure quality customer service. Our mission is to ensure quality products and services to all end user and reliability towards us for all their household and commercial needs.  My sincere gratitude to our customers, Government and other supporting agencies, Product service and the whole Confidence Refrigerator & Electric Engineering Ltd. Team for their support in this successful journey and look forward to receive more support in the years ahead.

Thanks & Best Regards.

Shafiqul Islam Khaber

Chairmen.

MD.ZAHANGIR ALAM

MANAGING DIRECTOR

MESSAGE FROM MD

Confidence Refrigerator & Electric Engineering Ltd.  Is a Trusted Name in the Electronics Appliances business with our operation spread all over in Bangladesh. We have grown and increased the peripheral of our business and operations commendably in the last 11 years. From one single service shop at the Uttara in the year 2007, we have come a long way. Currently we have 01 Corporate Office, 02 own Showrooms/Display Center, 02 Service Center & 35 pulse technician with engineer group of dedicated energetic work force. In this journey we have earned endless love and trust from over 500 satisfied customers. CREE has a persistent and immense urge to supply quality products and serve the customers with utmost professionalism and care at the same time.

GENERAL COOL and CREE are already maintaining a certain uncompromising standard, but in addition to that all our imports are specially designed and developed to match the demand and lifestyle of the end users. Most importantly to ensure the long lifespan of the products, proper product is done to match the conditions of our country’s weather, electricity supply and other crucial factors. It is needless to mention that regular improvement of service quality is a must to increase customer satisfaction. Confidence Refrigerator & Electric Engineering Ltd. believes that and maintains a relentless effort trying to improve the same at all times. Regular technical and sales training’s are conducted to ensure quality customer service.

Our mission is to ensure quality products and services to all end user and reliability towards us for all their household and commercial needs.

Our 50 employees & management members are dedicated to this mission.

My sincere gratitude to our customers, Government and other supporting agencies, Product service and the whole CREE team for their support in this successful journey and look forward to receive more support in the years ahead.

Best Regards

Md. Zahangir Alam

Managing Director

Confidence Refrigeration & Electric Engineering Ltd. Always concern about its product quality and commitment towards customer service. For ensuring commitment & customer’s satisfaction, company has deliberated “100% Quality Assurance & service Excellency” through two steps solution as below:

Step-1: Quality Assurance (1 to 1 replacement within 07 days): CREE- 01 days If any product found manufacturing/functional fault within 01 (One) days service from the actual date of product purchase than company shall directly service 1 to 1 basis following below mentioned terms & conditions.

Terms & Conditions:                        

  1. Company authorized technical person shall validate the claim through physical inspection of the product.
  2. Only for manufacturing/functional fault shall be applicable for such replacement (any aesthetic/Accessories related claim shall not be eligible)
  3. Original Proof of purchase (Valid Warranty Card & Cash Memo/Invoice) should be submitted.
  4. Aesthetic condition of the product should be okay, original accessories and Carton need to be preserve carefully.
  5. In case of non-availability of same product/model; alternate product/model(s) at same price range or higher (by paying additional payment) will be offered

Step-2: Standard After Sales Free Warranty Services In the second steps, Company shall provide standard after sales warranty services (as per warranty declaration) which are.

  1. CREE- Has own Call Center facility with dedicated agents to ensure one point & one call solution (Help Line No.02-48954808, 01872-604670 ).System automated Technician schedule SMS should ensure to customer within hour from job Registration time. (From 9:30 to 8:00pm).
  2. Touch Point/Standard Call Center Service: Considering customer comfort, company has established service “Touch Point” facilities with all of

Confidence Refrigeration &Electric Engineering Ltd. Outlets (At present 01 Point) across the country.

  1. Home Call Service: CREE-1/2 Hours Having Home Call Service facilities within the Dhaka city (specially),and (24 Hours) across the whole country such as others Metropolitan City & District Head Quarter areas particularly for Air Conditioner, Refrigerator, Freezer, Washing Machine, Hi-end TVs, Home Theater, PABX, CC TV, CTVs-above 21” & Others electronics item.
  2. Workshop Service: CREE-1-2 Days Workshop service is also available other then Hi-end products across the country (Dhaka City).
  3. Pick-up & Drop service Providing pick-up and drop facilities within the Dhaka city and across the whole country such as others Metropolitan City areas & District Head Quarters for Hi-End products like Air Conditioner, Refrigerator, Freezer, Washing Machine, LED TVs, Home Theater ,CC TV, CTVs-above 21” & others electronics item.
  4. Back-up product support service: Case-to-case basis back-up product support service is also available for Dhaka city and across the whole country such as others Metropolitan City & District Head Quarters areas subject to delay service (above 07 days from the date of Job received) due to some unavoidable circumstances specifically product like Refrigerator, Freezer, Hi-End TV, Home Theater, PABX, CC TV & CTV-21” & Above.
  5. 30 days Repairing Guarantee Service: 30 days paid repairing guarantee free service is available from the date of service delivery subject to “if same problem happen within the 30 days” for same reason from the date of service delivery.
  6. Exchange Offer Service: Confidence Refrigeration & Electric Engineering has been providing “Exchange Offer’’ service of electronics/appliances product for any of interested customer for their convenient. Under exchange offer any of interested customers can exchange their old/defective electronics product and get new one against exchange product. (Terms & Conditions)

* Above services are eligible for all corporate clients.

An Achieving Growth Company

From our beginnings as a small trading company, CREE has evolved to a world-class corporation with businesses that span advance Service system. Our discoveries, inventions and breakthrough products have allowed us to be a leader in these fields, constantly pushing the companies forward.

CREE's Leadership,

Bettering Everyday Experiences

From our innovations in consumer electronics to our developments. Through our devotion to create superior products and services across all areas of our business, we strive to enhance the lives of people everywhere and bring positive change to the whole county around us.

CREE in Our Life,

A Corporation of Discovery

Our purpose is simple; it’s giving you the freedom to take journeys; to discover new experiences; to take charge of your world. It’s the power to connect who you are today with who you want to be tomorrow. In a changing world, we’re changing faster. We are relentless in our pursuit of discovery and innovation, creating advance system and providing services that empower. Opening the door to a world of possibility.

CREE Creates Possibilities

Committed to Social Responsibility

We measure our success not only in our business achievements, Since its founding in Mr. Shafiqul Islam(Khaber),Md.Shafiqul Islam(Mohin) and Md.Zahangir Sarder Bangladesh in 2009, CREE delivers better quality products, advance service system grown into a whole country advance service leader. The company’s offerings include home appliances such as Room Air-conditioner, VRF Ac, TVs, Refrigerators, Freezer, Geezer, Micro Oven, CC TVs, PABX, and washing machines as well.
CREE pledges to deliver quality full products and services that enhance convenience and foster smarter lifestyles for its customers around the whole country. Cree is dedicated to improving the whole country community through its constant Pursuit of groundbreaking innovations and value creation.

 

 

 

Vision 2020

The underlying principle that defines our vision for the future of CREE is “Inspire the Country, Create the Future”.

This vision is at the very core of our commitment to lead innovations in, products and solutions that inspire communities around the country to join our aspiration for creating a better world full of richer digital experiences. As we recognize our responsibility as a creative leader in the whole country society, we also dedicate our efforts and resources to offering new values to the industry and customers while fulfilling shared values of our employees and partners. At CREE, we want to create a future that is exciting and promising for all together.As a guide to common understanding and measurable goal, a set of specific objectives is incorporated into our vision. By 2020, while placing CREE overall brand value among the country top 5. Three key strategic pillars that are now part of our culture, business operation and management describe the governing initiatives to this end: ‘Creativity ’, ‘Partnership’ and ‘Great People’.
We pride ourselves on delivering the country’s best products through operational excellence and innovation prowess. We are excited for new challenges and opportunities ahead. CREE will continue to build on top of its current achievements new capacity and expertise to further its competitiveness.

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