Hotline # 01872-604670. 01727-575965.
Telephone # 02- 48954808.
House # 35, Road # 9/D,
Sector # 05, Uttara, Dhaka-1230.
Customer Service Information
CUSTOMER SERVICE EXCELLENCY
Confidence Refrigeration & Electric Engineering always concern about it’s product quality and commitment towards customer service. For ensuring commitment & customer’s satisfaction, company has deliberated “100% Quality Assurance & service Excellency” through two steps solution as below:
Step-1: Quality Assurance (1 to 1 replacement within 7 days): CREE– 2/3 days If any product found manufacturing/functional fault within 7 (Seven) days from the actual date of product purchase than company shall directly replace 1 to 1 basis following below mentioned terms & conditions.
Terms & Conditions:
Company authorized technical person shall validate the claim through physical inspection of the product
Only for manufacturing/functional fault shall be applicable for such replacement (any aesthetic/Accessories related claim shall not be eligible)
Original Proof of purchase (Valid Warranty Card & Cash Memo/Invoice) should be submitted
Aesthetic condition of the product should be okay, original accessories and Carton need to be preserve carefully
In case of non-availability of same product/model; alternate product/model(s) at same price range or higher (by paying additional payment) will be offered.
Step-2: Standard After Sales Free Warranty Services In the second steps, Company shall provide standard after sales warranty services (as per warranty declaration) which are;
CREE-CSD has own Call Center facility with dedicated agents to ensure one point & one call solution (Help Line No. +0248954808, +8801872604670, 01627690311) .System automated Technician schedule Call or SMS should ensure to customer within hour from job Registration time. (From 9:30 am to 8:00 pm)
Touch Point/Standard Call Center Service: Considering customer comfort, company has established service “Touch Point” facilities with all of Confidence Refrigeration & Electric Engineering Outlets (At present 01 Point) across the country.
Home Call Service: CREE–1/2 Hours Having Home Call Service facilities within the Dhaka city (specially),and (24 Hours) across the whole country such as others Metropolitan City & District Head Quarter areas particularly for Air Conditioner, Refrigerator, Freezer, Washing Machine, Hi-end TVs, Home Theater, PABX , CC TV & CTVs-above 21”
Workshop Service: CREE–1-2 Days Workshop service is also available other then Hi-end products across the country (Dhaka City).
Pick-up & Drop service Providing pick-up and drop facilities within the Dhaka city and across the whole country such as others Metropolitan City areas & District Head Quarters for Hi-End products like Air Conditioner, Refrigerator, Freezer, Washing Machine, LED TVs, Home Theater ,CC TV & CTVs-above 21”
Back-up product support service: Case-to-case basis back-up product support service is also available for Dhaka city and across the whole country such as others Metropolitan City & District Head Quarters areas subject to delay service (above 07 days from the date of Job received) due to some unavoidable circumstances specifically product like Refrigerator, Freezer, Hi-End TV, Home Theater, PABX, CC TV & CTVs-21” & Above
30 days Repairing Guarantee Service: 30 days paid repairing guarantee free service is available from the date of service delivery subject to “if same problem happen within the 30 days” for same reason from the date of service delivery.(Terms & Conditions)
Exchange Offer Service: Confidence Refrigeration & Electric Engineering has been providing “Exchange Offer” service of electronics/appliances product for any of interested customer for their convenient. Under exchange offer any of interested customers can exchange their old/defective electronics product and get new one against exchange product.(Terms & Conditions)